Acadian Maple Syrup Organic Maple Sugar 260g

UK Mainland

Standard Delivery:  FREE for all UK orders over £35

• 2 Working Days  - £2.95 for all orders under £35

Next Day Delivery: £4.95 - 24hr service, next working day.

• Courier delivery with a 1 hour timed delivery slot with prior email and text notification.
• For all UK mainland orders received before 10.00am

Returns

You can be assured that if for any reason you find the goods are unsuitable you may return them to us within 30 days for either a full refund of the cost of the goods or exchange.

If the goods are damaged or defective when you receive them we will arrange for them to be returned to us and either replace them at our cost or provide a full refund including the original delivery charges as long as you notify us within 48hr of receiving the goods. You then have up to 30 days to return them to us.

Our returns policy does not affect your statutory rights.

Delivery methods

• All orders are shipped using either DPD Couriers on a 24hr service or by Royal Mail 1st or 2nd Class Post, Royal Mail Recorded Delivery or Tracked Services.
• Orders are processed on the day of receipt Monday - Friday.
• Delivery time scales are between 1 - 5  working days depending on the customers chosen delivery service, products ordered and stock availability.
• Next Day Delivery are dispatched on the same day as long as the order is received before before 10.00 am.

Tracking Your Order

• When your order is dispatched from Free From Market you will receive an email from us confirming that its on its way.
• All customer orders being delivered by our courier service from Interlink ( http://www.yodel.co.uk/ ) will also receive an email confirmation from Interlink with a tracking number confirming that the parcel is in their system. You will also receive a second email giving you the date of delivery with a 1 hour delivery timeslot.
• You can use this tracking number on the Interlinks website at: ( http://www.yodel.co.uk/ ) to find out where your order is in the process and to change the delivery date or timeslot if it is not convenient to you.
• All orders with a 1 hour delivery slot service will receive a second email and text message (if you have provided a mobile phone number) confirming the proposed one hour delivery date and time. If this is unsuitable for you you can opt to change your delivery day and hour via the couriers website.

Deliveries by Royal Mail

• When your order leaves us you will receive an email from FreeFromMarket.co.uk confirming that your delivery is on the way. 
• All Royal Mail deliveries are sent with a proof of posting or via Recorded Delivery or royal Mail Tracked services.
• You can track the progress of your delivery on the Royal Mail Website by clicking here:

What if I am not at home to sign for the delivery?

• If your order is being delivered by courier a signature will be required from the customer at the time of delivery to acknowledge safe receipt.
• If this is not possible you can instruct the courier company to leave your order with a neighbour or in another safe place if you are not at home. In these circumstances you MUST leave a signed note of your instructions in a place where the driver can collect the note and scan your signature.
• Please note that in both circumstances where you are not present to sign for your order and your order is either left with a neighbour or in a safe place on your property at your request that this is done at the customers risk in case the delivery is lost or stolen.
• If your order includes knives and they are delivered either by courier or via Royal Mail Recorded Delivery it will require a signature to confirm safe receipt by a responsible adult.
• If you are unavailable to sign for the delivery Royal Mail will leave a card informing you where the package can be collected from the local Royal Mail sorting office. If you opt for the latter please ensure you take proof of your delivery address and identity.
• If you are unavailable to accept the delivery from our courier they will leave a card offering you the option to arrange for re-delivery at another time and date. Please use Interlinks website to make these arrangements at: http://www.yodel.co.uk

Order History

• To review your existing and previous order history please log into FreeFromMarket.co.uk Account by clicking here:
• Sign In using the link at the top right hand side of the homepage and then click on the 'Order history' link which can be found at the top right hand side.

FreeFromMarket.co.uk Delivery and Shipping Policy

Please read through our delivery policy carefully, as every order automatically carries with it the acceptance, on part of the customer, of these general terms and conditions.

• Subject to stock availability, orders received before 3pm and using the Priority Delivery Service on weekdays are shipped the same day.
• If we are unable to meet our normal delivery time scales because of stock availability we will contact you as soon as possible by e-mail or telephone to discuss and agree either a revised delivery date, cancellation or an amendment to your order to suit you
• All UK order values to qualify for free delivery are calculated excluding the costs of delivery.
• UK Mainland delivery charges exclude the Highlands and Islands, Northern Ireland, Isle of Man and Scilly Isles.
• Maximum weight for standard delivery is 10Kg. Maximum size limits per parcel are: 1.5m on any one length and a combined cubic capacity of 3 cubic metres.
• Delivery charges are incurred only once. If we need to send your order in more than one consignment due to stock availability then we will do so at our cost.
• Our standard delivery service covers Monday to Friday and excludes weekend or Bank holiday delivery.
• The customer is responsible for paying any customs or other import duties and taxes in the country of delivery